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Refund policy

At The Independence Bed, we value your satisfaction and want you to feel confident in your purchase. Due to the specialized nature of our products, certain restrictions apply to returns, refunds, and exchanges.

Please review the following policy before placing your order.

1. General Return Policy

Unused, unopened products may be eligible for return within 30 days of delivery, subject to the product-specific requirements and applicable return fees outlined below.

To qualify for an approved return:

  • The product must be new, unused, unopened, and in its original, sealed packaging.
  • A Return Authorization must be obtained before returning any merchandise.
  • All returned products must be received in their original packaging and in like-new condition.
  • Applicable return shipping, freight, handling, and restocking fees will be deducted from the refund.
  • Refunds will be issued only after the returned merchandise has been received and inspected.

Opened, installed, assembled, or used products are not eligible for standard returns or refunds, except as otherwise required by applicable law.

2. Independence Bed

We want you to feel completely confident in your Independence Bed purchase. If you have any questions before ordering, our team is happy to help you determine the right fit.

For hygiene and safety reasons, the Independence Bed is not eligible for return, refund, or exchange once its packaging has been opened or unsealed.

Returns of unopened Independence Beds may be considered within 30 days of delivery, subject to approval and the following conditions:

  • The bed must remain new, unused, unopened, and sealed in its original packaging.
  • A Return Authorization must be obtained before shipping the bed back.
  • Return freight costs will be deducted from the refund.
  • A $150 restocking fee will be deducted from the refund.
  • Refunds will be issued after the returned product has been received and inspected.

3. Adjustable Bases — Harmony & Synergy

Unused and unopened Harmony and Synergy adjustable bases may be returned within 30 days of delivery.

  • Items must be returned in their original packaging and in like-new condition.
  • A Return Authorization must be obtained before returning the product.
  • Refunds will be issued after the returned item has been received and inspected.

Return Freight / Handling Fees (Deducted From Refund):

  • $125 per Twin XL Adjustable Base
  • $225 per Queen Adjustable Base

For sanitary reasons, opened, installed, or assembled adjustable bases are not eligible for return or refund.

4. Hi-Lo & Hi-Lo Flex Systems

Unused and unopened Hi-Lo and Hi-Lo Flex systems may be returned within 30 days of delivery.

To qualify:

  • The product must be new, unused, unopened, and in its original packaging.
  • A Return Authorization must be obtained before returning the product.
  • The product must be returned in like-new condition.
  • Refunds will be issued after the returned item has been received and inspected.

Opened, installed, assembled, or used Hi-Lo and Hi-Lo Flex systems are not eligible for return or refund.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact our customer support team as soon as possible.

We will work with you to evaluate the issue and coordinate an appropriate repair or replacement at no additional cost for eligible claims.

Damage or defects should be reported promptly, and customers may be asked to provide photographs or additional information to help us resolve the issue.

Damaged or defective merchandise will be handled separately from standard returns, subject to applicable warranty terms and consumer protection laws.

6. Returns, Refunds & Customer Support

Have questions about your purchase or need help with a return? Our customer support team is happy to assist!

To request a return, report a damaged or defective product, or ask a question about your order, please contact us:

Email: support@theindependencebed.com
Phone: 1 (844) 815-9023

Please have your order number and product information available. Our team will review your request, confirm eligibility, and provide return instructions when applicable.

Important: All returns require prior authorization. Please do not ship merchandise back without receiving a Return Authorization.

Refund Processing

Once an authorized return has been received and inspected, any approved refund will be issued to the original payment method, less applicable return freight, handling, and restocking fees.

Refund processing times may vary depending on your financial institution.

By placing an order, you acknowledge and agree to the terms outlined above.