FREQUENTLY ASKED QUESTIONS
ASSEMBLY
GENERAL QUESTIONS
Is the Independence® Adjustable Chair Bed covered by insurance, Medicare, or Medicaid?
At this time, the Independence® Adjustable Chair Bed is not covered by Medicare, Medicaid, or most private insurance plans. We understand this may be an important consideration, which is why we offer convenient financing options through Synchrony or Affirm to help make your purchase more manageable. If you have questions about financing or payment options, our Customer Service Team is happy to help.
What sizes does The Independence Bed come in and what are the dimensions?
The Independence Bed is available in Twin and Twin XL.
5'6" (167 cm) and under → Twin
5'7" (170 cm) and taller → Twin XL
Dimensions: 38”W x 75”L
Height to Mattress Surface: 23”H
Height to Top of Handrail: 31”H
Weight of Assembled Product: 270 lbs
Weight Capacity: 500 lbs
Mattress Cover Materials: 99% polyester + 1% spandex
Mattress: 6" profile featuring 3" of cool gel memory foam over 3" of high-density supportive polyurethane foam
Twin XL -
Dimensions: 38”W x 80”L
Height to Mattress Surface: 25”H
Height to Top of Handrail: 33”H
Weight of Assembled Product: 316 lbs
Weight Capacity: 500 lbs
Mattress Cover Materials: 99% polyester + 1% spandex
Mattress: 6" profile featuring 3" of cool gel memory foam over 3" of high-density supportive polyurethane foam
Where can I find the User Manual?
You can view or download The Independence® Adjustable Chair Bed User Manual for complete product information, including assembly instructions, operating guidance, maintenance recommendations, safety information, and troubleshooting tips.
Can I use my own mattress on the bed?
The Independence Bed is designed to be used with the included mattress, which is specifically designed for the bed's unique movement and operation.
To help ensure proper performance, comfort and safety, we do not recommend using a third-party mattress.
How can I replace the mattress cover or the mattress if needed?
If your mattress or mattress cover needs to be replaced, please contact our Customer Service Team for assistance. We can help you obtain an approved replacement designed for use with The Independence Bed.
Call (844) 815-9023, Monday through Friday, 9:00 a.m.–5:00 p.m. EST.
Can The Independence Bed still rotate if one side is against the wall?
The Independence Bed requires a minimum of 20" of clearance on the rotating side to allow for proper operation.
Can I control The Independence Bed with my smartphone?
Yes. The Independence Bed can be controlled using the included remote or The Independence Bed mobile app, available for both iOS and Android devices.
Download the Independence Bed App:
Apple App Store | Google Play
How is the Independence® Adjustable Chair Bed different from a lift recliner?
Unlike a lift recliner, The Independence Bed provides a full sleep surface and transitions between sleeping and supportive seated positions, allowing it to function as both a bed and a chair.
Its patented rotating design allows the bed to rotate 90 degrees from the sleeping position, helping make the transition in and out of bed easier.
How do I contact Customer Service if I need assistance?
The Customer Service Team is available from Monday to Friday between the hours of 9:00 am - 5:00 pm EST. You may call the team at (844) 815-9023.
Do I need special bedding, like specific sheets or blankets?
No. The Independence Bed can be used with standard Twin or Twin XL fitted sheets, depending on the size purchased. A mattress protector may also be used.
As with other adjustable beds, we recommend keeping loose bedding positioned so it does not interfere with the bed's movement.
Does it come in any other colors?
At this time, The Independence® Bed is available in charcoal.
OWNERSHIP & SUPPORT
Care Instructions
The Independence® Adjustable Chair Bed is designed to require no routine maintenance by the owner. Please refer to the Owner's Manual for recommended care, cleaning, and safe operation.
The Independence® Adjustable Chair Bed includes a 10-Year Limited Warranty. The first two years include in-home electronic parts and labor coverage. Years 3–10 include a prorated warranty on the frame structure only.
For complete warranty details, please click here to view the official standard limited warranty terms
Return & Refund Policy
For further information, please click here.
What happens if the power goes out?
The Independence® Adjustable Chair Bed is powered by household electricity. In the event of a power outage, the bed includes an emergency power-down feature that uses two 9V batteries to return the head and foot sections to a flat position when the bed is in Bed Mode.
If the bed is in Stand Mode, two 9V batteries do not provide enough power to return the bed to the flat position. Customers who would like additional protection during a power outage may consider using a backup power supply rated for at least 425VA / 225W. Based on our testing, a backup power supply meeting this minimum rating should provide sufficient power to operate the bed during a power outage. Always follow the backup power supply manufacturer’s instructions and operating requirements.
Important: The two 9V batteries are intended for emergency use only. Do not leave them installed in the power supply during normal operation. Install them only when needed during a power outage, and remove them once household power has been restored. Leaving the batteries installed for extended periods may prevent the bed from operating correctly when household power is available.
Refer to the The Independence® Adjustable Chair Bed User Manual for additional safety information and emergency procedures.
Still have questions?
We're here to help. Contact us at support@theindependencebed.com or call (844) 815-9023 Monday through Friday, 9:00 a.m.–5:00 p.m. EST.
