ASKED QUESTIONS
ASSEMBLY
CARE INSTRUCTIONS
Your Independence bed has been engineered and manufactured to the highest standards and requires no maintenance by the customer at all.
RETURN POLICY
Due to sanitary reasons, as this is a personal sleep surface, we are unable to accept returns on The Independence® Bed.
If The Independence® Bed is defective upon arrival, please contact our customer service center at the phone number listed in the Owner’s Manual, and the base will be covered for In Home repair under the terms of the provided warranty.
If damaged badly due to shipping, please refuse shipment. Thank you.
WARRANTY POLICY
Your Independence bed comes with a 10 Year Limited Warranty on the frame and mattress. This includes the first 2 years of in-home electronic parts and labor coverage. Years 3-10 include a prorated warranty on the frame structure only. We also offer 2 additional warranty add-on options. Please see our "Warranty" page for more information.
CUSTOMER SERVICE
Once I order the bed, how long until it's delivered?
We will work with your schedule to find a convenient time to deliver The Independence® Bed. Typically, 7-14 days complete with in-home white glove delivery, full setup and a complete demonstration.
How big is it? What are the dimensions?
Dimensions: Length 80", Width 38", Height to Mattress Surface 26", Height to Top of Handrail 35".
Does it come in any other sizes or colors?
No, the Independence® bed is specifically designed for one person and only comes in Twin XL (extra-long – 38"W x 80"L – half of a King Size bed). At this time the bed comes in only one color, Charcoal, as shown on the home page.
What if I don't like the mattress and prefer a different mattress? Can I get the platform with a softer/firmer mattress?
No, your Independence bed's Premium Memory Foam mattress has been specially designed to support you with body contouring comfort.
Can I use my own mattress on the bed?
No, your Independence bed's Premium Memory Foam mattress has been specially designed to support you with body contouring comfort, and is integral to its unique patent pending design.
Can the bed still turn if one side is against the wall?
The side of the bed must have at least 20 inches of clearance off the wall in order to rotate.
What if it stops working?
Please contact Customer Care at 1-(844)-815-9023 between the hours of Monday-Friday 8am to 6pm EST and Saturday 10am to 2pm EST.
What is the phone number and hours associated with the Customer Care service?
Please contact Customer Care at 1-(844)-815-9023 between the hours of Monday-Friday 8am to 6pm EST and Saturday 10am to 2pm EST.
Do I need special sheets/blankets/pillows?
No, the Independence® bed uses standard sized Twin Xtra Long (TXL) sheets and blankets readily available anywhere sheets and blankets are sold.
What is the process if I am buying this as a gift/for someone else?
You can certainly purchase the bed as a gift, however we will have to contact the recipient or someone at the destination to ensure delivery and setup can be scheduled.
