Customatic Sleep Technologies

 
FREQUENTLY ASKED QUESTIONS


ASSEMBLY



CARE INSTRUCTIONS

The Independence® Adjustable Chair Bed has been engineered and manufactured to the highest standards and requires no maintenance by the customer.

WARRANTY POLICY

The Independence® Adjustable Chair Bed comes with a 10 Year Limited Warranty on the frame and mattress: the first 2 years of in-home electronic parts and labor coverage while years 3-10 include a prorated warranty on the frame structure only. 
For more details, please click here to view the official standard limited warranty terms. 

GENERAL QUESTIONS


What sizes does the bed come in and what are the dimensions?

The Independence® Adjustable Chair Bed is available for purchase in Twin and Twin XL sizes. 

Twin -

Dimensions: 38”W x 75”L
Height to Mattress Surface: 23”H
Height to Top of Handrail: 31”H
Weight of Assembled Product: 270 lbs
Weight Capacity: 500 lbs
Mattress Cover Materials: 99% polyester + 1% spandex
Mattress Layer Breakdown: 3 inches of premium cool gel memory foam at the top of the mattress transitions to a thick layer of high density supportive polyurethane foam at the base of the mattress.

Twin XL -

Dimensions: 38”W x 80”L
Height to Mattress Surface: 25”H
Height to Top of Handrail: 33”H
Weight of Assembled Product: 316 lbs
Weight Capacity: 500 lbs
Mattress Cover Materials: 99% polyester + 1% spandex
Mattress Layer Breakdown: 3 inches of premium cool gel memory foam at the top of the mattress transitions to a thick layer of high density supportive polyurethane foam at the base of the mattress.

Does it come in any other colors?
At this time, The Independence® Adjustable Chair Bed is only available in charcoal. 

Can I use my own mattress on the bed?
The Independence® Adjustable Chair Bed's premium memory foam mattress has been specially designed to support you with body contouring comfort, and it is not recommended to replace the mattress. 

Can the bed still turn if one side is against the wall?
The side of the bed must have at least 20 inches of clearance off the wall in order to rotate.

What if it stops working and I need help from customer service?
The Customer Service Team is available from Monday to Friday between the hours of 9:00 am - 5:00 pm EST. You may call or text the team at (844) 815-9023.

Do I need special bedding, like specific sheets or blankets?
Based on the size purchased, The Independence® Adjustable Chair Bed is compatible with standard size Twin or Twin XL bedding.